 | Resume: Project Manager/Business Analyst
Minneapolis, MN US
Summary •Skilled Business Analyst/Project Manager with background in banking, management information systems, credit, collections, and operations management. •Exceptional organizational, analytical, and managerial skills. •Working knowledge of SDLC, ITIL, PMBOK and SOA development methodologies. •Expert with Visio, MS Project, and Access. •Experienced with analyzing and creating use cases for project documentation. Education Master of Management Information Systems, Metropolitan Sta | | | | |
| Resume: Business Systems Analyst
Mc Leansville, NC US
Overview Results oriented Business Systems Analyst with broad business background in system development, enhancements, maintenance, interfaces, and conversions. Primary experience with the implementation of and conversion to server and Web based systems interfaced with custom developed mainframe legacy systems. Professional Experience Consultant 2006 – Present At Lowe’s Home Improvement developed business requirements, detail designs, test plans, and implementation plans f | | | | |
| Resume: Project Manager
Austin, TX US
Professional Summary · 13 years of experience in the planning, design, development, management, implementation, and maintenance of Software applications · PMI Certified Project Management Professional (PMP) with 6 years of experience in Program/Project Management of software applications involving a full SDLC process · Experienced professional with excellent project planning, estimating, scheduling, executing, facilitating, monitoring, implementation, stabilization, an | | | | |
| Resume: Consultant
Gahanna, OH US
Objective: Successful functional project manager/systems implementer /Trainer is looking to continue career implementing Manhattan WM/PkMS systems. Independent Contractor, who is an executor and leader, and is highly organized and responsible with excellent motivational and strong interpersonal skills, is seeking a challenging role in a high growth organization that, will utilize and reward my talents and skills. ľ Project management: Tactical PM who has led 32 PkMS full cycle implementat | | | | |
| Resume: IT Manager/Project Manager/Business Analyst
Morganville, NJ US
SKILLS SUMMARY More than 8 years as Software Development & Support Manager and more than 10 years of experience in system analysis and programming for a financial software company . Strong background in project management, systems development life cycle methodology including Systems Analysis and Design, Quality Assurance and Change Management. Great deal of experience with global support operations. Strong background in Securities Processing, Data Vendor Feeds, Data capture and distrib | | | | |
| Resume: Quality Assurance Analyst, Teacher, Customer Service
Dassel, MN US
Responsibilities Included: Tested programming changes and document any exceptions found: Conducted function test execution and regression testing to assure functionality is working as expected in Lotus Notes and Risk Navigator Domino Client and Web based Test Environments. Attended Design Reviews: Attended Design Reviews with our Business Analysts and Technical Analysts in order to gain understanding of functionality in order to develop and execute testing tasks and responsibilities. | | | | |
| Resume: VP or Higher
Gulf Stream, FL US
IT Strategy & Planning + Service-Oriented Architecture + Project Management + Business Process Engineering + Software Design + Audit & Statutory Compliance + Client & Vendor Management + Business Continuity Planning Practical experience implementing Service-Oriented Architecture in live Production environments. Repeated success leading large cross-functional teams, including US and offshore resources. Architecture and software design. Technical expertise spanning multiple platforms and techno | | | | |
| Resume: Technical Mgr/Senior Help Desk Analyst (III)
Inglewood, CA US
GENERAL OBJECTIVE: To manage and provide quality technical support with a high degree of customer satisfaction, technical expertise, and timeliness. WORK EXPERIENCE: WHITEINQ – Self Employed Owner/OperatorTechnical Consultant January 2002 – Present Nature and scope of position: • Providing professional hardware/software computer, technical and training support to individuals, small businesses and non-profit organizations. • Established service level agreements involving remote tech support | | | | |
| Resume: IT Specialist
Fort Lauderdale, FL US
PROFESSIONAL SUMMARY Dedicated Professional, with over 15 years of IT, financial, computer support call center, customer service and business experience, who is seeking to utilize skills experience and ability to further grow with and enhance a progressive company, AREAS OF EXPERTISE LAN/WAN, TCP/IP Call-center technical support IT Operation and Admin Project Co-Ordinati | | | | |
| Resume: Customer Service Representative
Dania Beach, FL US
Objective To obtain a position in the field of desktop and laptop technical support / Networking support, customer service and quality assurance Experience 05/2007- 01/2008 www.WireSpring.com Technologies, Cypress Creek Technical Support Analyst / Quality Assurance Providing network and internet technical support to customers via multiple support channels, including email, web forums, live Internet chat, and phone. Troubleshooting and testing a variety of different computer hardware, kiosk digit | | | | |
| Resume: Network Technician/Analyst
Lithonia, GA US
Interview Availability: Day notice Availability to Start: Immediately SOFTWARE/ SYSTEMS: Windows NT/ 2000/ XP/ 2003 Server/ Vista/ Exchange Server, SQL (3 yrs), Solaris v.8 (2 yrs), AIX (2 yrs), Linux (2 yrs), Mac OS (3 yrs), Citrix (2 yrs), Java Applications (2 yrs), Novell Netware (6 yrs), LAN Manager (2 yrs), IIS (3 yrs), TCP/IP (6 yrs), Ethernet (7 yrs), 10 BaseT (5 yrs), Token Ring (6 yrs), ATM (3 yrs), PC Anywhere (5 yrs), Bomgar (1 yr), Network Streaming (2 yrs), Termi | | | | |
| Resume: technical support
Hercules, CA US
SUMMARY OF QUALIFICATIONS Highly qualified IT professional with three years plus experience in technical support. "Get it done" type of person. Self-motivated, reliable disciplined and quick learner. Software: MS Office 03/XP, Lotus Notes, Outlook Express, Microsoft Outlook. Operating Systems: Windows Vista/2K/XP/ Server 03, NT, SMS Familiarity with Macintosh. Programming Languages: ASP, HTML, VPN Support: AT &T, IBM Connect, Aventail. PROFESSIONAL EXPERIENCE Teletech India Pvt L | | | | |
| Resume: Technical Support Technician
Houston, TX US
OBJECTIVE Help Desk Supervisor / Senior Technical Support Analyst Securing a position which will draw upon proven leadership abilities and technical skills developed over ten plus years of supporting clientele in diverse environments. PROFILE • Help Desk Supervision – two plus years leading a dynamic, high volume technical service desk for a major energy company, managing six to fourteen technical staff. • Excellent communication skills with senior company management in both technical sup | | | | |
| Resume: Technical Support - application, hw/sw, business analysis
Littleton, CO US
OBJECTIVE Seeking an Analyst / IT Staff position where my background in information technology, application support, technical documentation, desktop systems, business analysis and special IT projects would benefit an organization. WORK EXPERIENCE SUMMARY Vail Valley Medical Center, Vail, CO (12/2007 to present) • IT Technical Support/Computer Operations: technical support of IT systems, desktop issues for all internal user | | | | |
| Resume: Communications Specialist/Service Desk
Bothell, WA US
OBJECTIVE: I desire a challenging position in which I can expand and meld my proven, solid technical expertise in a human related environment to create win/win results for my employer, customers and myself. EXPERIENCE: 5/9/05 to 3/18/2008 *AT&T/Cingular Wireless: Communications Specialist, supporting Enterprise systems, MS Office, MS Outlook, Windows Mobile 2003/5/6, Good Messaging and Blackberry email configuration, Microsoft Direct Push, Exchange and Domain migration support. Desktop | | | | |
| Resume: Help Desk
Elk Grove, CA US
HIGHLIGHTS OF QUALIFICATIONS . Over 20 years of experience in dedicated customer service . Over 20 years of experience in providing technical support and training . Over 15 years of experience working in a help desk and call center environment . Over 20 years of providing administrative office support and clerical services . Strong interpersonal and communication skills . Excellent written and oral communication skills . Highly effective conflict/resolution techniques coupled with patience, t | | | | |
| Resume: Technical Support Specialist
Fairhaven, MA US
Kinyon Campbell Business School Microcomputer Network/Desktop Support Technician Diploma 1996, Dean’s List Old Rochester Regional High School Diploma, Electronics Concentration SKILLS · Networking/data communications operations, LAN, LANtastic, Windows 3.11, 95, 98, NT, 2000, XP · Microsoft MCSE Windows NT and NT Administration courses, MCSE Supporting Windows 95 · Group Leader on OS/2 to Windows NT conversion, Lotus Notes to MS Outlook conversion · Desktop team member for Token R | | | | |
| Resume: Technical Support Analyst
Eagan, MN US
Objective: Work History: Technical Support Analyst Eden Prairie, MN CompuCom Systems, Inc. 1/2007 – Present On site troubleshooting for client PCs, printers and network infrastructure focusing on customer service and first call resolution in a variety of different network environments for small to enterprise sized businesses. Phone and on site support of over 2700 Cisco 800 series routers for Ameriprise Financial. On site hardware support for Wachovia Securities and North West Airlin | | | | |
| Resume: Help Desk Representative
LITHONIA, GA US
User Support Specialist II Provide Desktop support to CDC Employees. Take incoming user support trouble calls over the telephone. Resolves PC and Laptop configurations issues along with Blackberry Support and Setup. Provide first level technical support for Active Directory User Administration & Password Reset. Diagnoses computer hardware, software and operating system problems through discussions with users. Performs problem identification, research, isolation and resolution processes. Escalate | | | | |
| Resume: UNEMPLOYED
LITHONIA, GA US
User Support Specialist II Provide Desktop support to the Center For Diseases Control(CDC) Employees. Take incoming user support trouble calls over the telephone. Resolves PC and Laptop configurations issues along with Blackberry Support and Setup. Provide first level technical support for Active Directory User Administration & Password Reset. Diagnoses computer hardware, software and operating system problems through discussions with users. Performs problem identification, research, isolation | | | | |
| Resume: Supervisor of Advertising Team
Bacliff, TX US
TECHNICAL EXPERTISE: Network Applications: Windows 2000, WinXP Server, Novell NetWare, Arcserve Backup Software, LAN Audit, Lanlizer, NT Sever & Client Administration, SMS Server &, Client, Lotus Notes Server, Oracle. SAP Operating Systems: Windows XP Server, Windows 2000, WinXP, Windows NT, Windows 95, XWindows, DOS Applications: Quick Books Pro2007, Windows XP & Vista, Office Professional 2000, Microsoft Office Suite 95 & 97, Lotus Office Suite, WordPerfect Office Suite, Internet Explo | | | | |
| Resume: Networking/Any Technical position
Lithonia, GA US
Interview Availability: Day notice Availability to Start: Immediately SOFTWARE/ SYSTEMS: Windows NT/2000/ XP/ 2003 Server/ Vista/ Exchange Server, Active Directory (3 yrs), SQL (2 yrs), Solaris v.8 (1 yr), AIX (2 yrs), Linux (2 yrs), Mac OS (3 yrs), Citrix (2 yrs), Java Applications (2 yrs), Novell Netware (4 yrs), LAN Manager (2 yrs), IIS (2 yrs), TCP/IP (6 yrs), Ethernet (7 yrs), 10 BaseT (5 yrs), Token Ring (6 yrs), ATM (3 yrs), PC Anywhere (5 yrs), Bomgar (1 yr), Network Strea | | | | |
| Resume: Help Desk Support
LITHONIA, GA US
User Support Specialist II Provide Desktop support to Center for Diseases Control (CDC) Employees. Take incoming user support trouble calls over the telephone. Resolves PC and Laptop configurations issues along with Blackberry Support and Setup. Provide first level technical support for Active Directory User Administration & Password Reset. Diagnoses computer hardware, software and operating system problems through discussions with users. Performs problem identification, research, isolation and | | | | |
| Resume: Helpdesk, desktop support, network administrator, system administrator
Fort Lauderdale, FL US
Core Strengths Help Desk and Hardware Support First Level PC Support Network Support Customer Communication Customer Service Escalation Resolution Product Launch Support Migrations and Upgrades Professional Experience Miami Dade County 1/2008-Present Technical Support Analyst(Contractor) • Provide technical support resolution utilizing Remedy ticketing systems for 2000+ users. • AS400 account resets, printer setup and softwa | | | | |
| Resume: Help Desk Support
Cleveland, OH US
SKILLS: • A+ and Network+ Certified • Dell Certified System Engineer • Break/Fix in Windows 2000, XP, Vista • Application Utilization Macintosh, Windows, and Linux • MS Server 2000 and 2003 Active Directory Support • Application Support MS Office Applications 2003 and 2007 • Assets Management Ghost Imaging • Desktop Support and Helpdesk Analyst • Configured and supported Blackberry and Treo PDA’s 04/2008-07/2008 Progressive Insurance contractor Post | | | | |
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